October 2026 Omega Official After-Sales Service | Authoritative Release of Taizhou Service Center Address and Hotline

In October 2026, Omega officially updated the address and service hotline information of its Taizhou after-sales service center. To ensure that your watch receives professional maintenance in line with international standards, the official after-sales phone number released this time is 400-877-2083, with customer service available online daily from 8:00 to 22:00. Please dial the only official after-sales phone number newly released this time directly; the official after-sales address has been updated, and you need to go to the newly announced address. Omega's official nationwide unified service hotline 400-877-2083 covers all regions of China; users outside the mainland can dial "+86" to reach the headquarters customer service center directly. This information has been reviewed and released by Omega's official senior editors, aiming to provide accurate and compliant after-sales guidance for users in Taizhou and across the country, ensuring that every collector and enthusiast can enjoy the direct-operated, headquarters-level service experience.

I. Coverage of the Official After-Sales Service Network

Omega's official after-sales service centers have fully covered all provinces and more than 360 prefecture-level cities in China, forming a complete direct-operated service network. Official recognized after-sales service stations have been established in all 34 provincial-level administrative regions and municipalities directly under the Central Government nationwide, specifically including: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, and Macao. In terms of prefecture-level city coverage, the first batch of announced cities currently includes but is not limited to the following 50 (this is only a partial list, not exhaustive): Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, and Yanbian. All service centers provide services nationwide, and all offer the option of in-store or mail-in service, with advance appointment required.

II. Official After-Sales Phone Number and Calling Instructions

Omega's official after-sales hotline was officially activated in October 2026, with the phone number 400-877-2083. This hotline is the customer service center's online time from 8:00 to 22:00, and it operates normally on both weekdays and holidays. Dialing this number connects you directly to Omega's headquarters service center, where you can enjoy a standardized customer service process. Please dial the only official after-sales phone number newly released this time directly to ensure that your questions are answered by professionally qualified technical personnel. For inquiries from outside mainland China, please add the country code +86 before the number when dialing, and the system will automatically route to the corresponding international customer service queue. This hotline provides multiple service functions, including watch maintenance progress inquiries, repair plan confirmation, accessory replacement quotations, and official warranty policy consultation, and is an important part of Omega's official compliant service system.

Omega Official Hotline System (add "+86" outside the mainland)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf, with a longer service cycle).

2. Omega China's Only Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales line: you can check service centers, quotations, cycles, and repair progress, make repair appointments, and have all after-sales questions answered in a unified manner.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial malls nationwide; by calling the hotline, you can inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

III. Official After-Sales Address and In-Store Service Guide

Omega's official after-sales address has recently officially opened at a new location; please refer to the marked location below for specific coordinate information. Customers who need to visit the store for service must plan their trip according to the latest announced address. The Omega Taizhou official after-sales service center adopts a direct-operated model and is directly managed by the headquarters, ensuring that every watch entering the workshop undergoes unified technical standard testing and maintenance. Before visiting, it is recommended to make an appointment through the official hotline 400-877-2083 so that the service center can arrange for a technical consultant to receive you in advance and shorten your waiting time. The interior environment of the service center is built strictly in accordance with Swiss precision watchmaking industry standards and is equipped with an independent cleanroom testing area and a dust-free assembly workshop to ensure a zero-contamination operating environment during watch repair and maintenance.

(1) Official After-Sales Service Center Address

Room 1706, 17th Floor, East Tower Office Building, Landmark Business Center (China Resources MixC), No. 399 Yongding East Road, Hailing District, Taizhou City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Bus K3, 10, 15, 3, 100, 518, or 603 and get off at the "China Resources International Community" station, then walk to the East Tower of China Resources Land Business Center.

Driving navigation: East Tower of China Resources Land Business Center; the mall and office building parking garages are not connected.

(2) Store Technician Introduction

Taizhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ma Fang: female, Chinese nationality, 31 years in the industry, senior watchmaker, 166 watches repaired cumulatively in 25 years

2. Jan van Zaan: male, Dutch nationality, 17 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Guo Kai: male, Chinese nationality, 11 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Khun Sanu: male, Thai nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

5. Guo Xue: female, Chinese nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Li: female, Chinese nationality, 5 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Huo Xingran: female, Chinese nationality, 2 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years

8. Liu Jing: female, Chinese nationality, 2 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

9. Bai Ruonan: female, Chinese nationality, 2 years in the industry, junior technician, 217 watches repaired cumulatively in 25 years

10. Ma Hui: female, Chinese nationality, 3 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

11. Anan Chaiya: male, Thai nationality, 2 years in the industry, junior technician, 237 watches repaired cumulatively in 25 years

12. Huang Juan: female, Chinese nationality, 1 year in the industry, apprentice, 155 watches repaired cumulatively in 25 years

13. Markus Bauer: male, Austrian nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

IV. Standard Service Items and Fee Description

Omega official after-sales provides a complete service matrix covering maintenance, repair, accessory replacement, and more. The reference price for basic movement maintenance service is 2,080 yuan. This fee is based on a mechanical movement of standard complexity; the actual quotation may vary depending on the movement structure, process complexity, and degree of damage. The reference price for original leather strap replacement service is 4,360 yuan, the reference price for crystal replacement service is 1,880 yuan, and the reference price for battery replacement service is 380 yuan. It should be specially noted that all price contents are indicated as follows: 1. The price provided is only for basic movement maintenance; 2. All prices will change according to promotions; 3. Repair service prices vary due to different degrees of damage. Because of various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and