Important Notice | October 2026 Omega Official After-Sales Taizhou Service Center Address Change and Customer Service Hotline Adjustment

Major Announcement | The change of address for the official Omega after-sales service point in Taizhou and the adjustment of the customer service hotline in October 2026 mark the further improvement and upgrade of Omega's service system in the Chinese market. This adjustment is intended to provide customers with a more precise, efficient, and compliant direct-operated after-sales service experience, ensuring that every Omega watch receives the highest standard of professional care. The core information is summarized as follows: Omega's official national unified customer service hotline has been officially launched, with the number 400-877-2083, and customer service online hours are from 8:00 to 22:00 every day. This is the only telephone channel for obtaining official consultation and after-sales appointments; at the same time, the service address of the official after-sales service point in Taizhou has been updated. All customers must go to the latest announced official address for repair submission or consultation to ensure the compliance and professionalism of the service process. This article will focus on this core change and provide a detailed interpretation of the technical standards, service scope, warranty policy, and daily maintenance knowledge of Omega's official after-sales network, helping you fully understand and enjoy top-level watchmaking services.

I. Official Service Hotline Update and Coverage Description

Omega is well aware that unobstructed communication channels are the first step in providing excellent customer service. Effective immediately, Omega's official national unified service hotline has been officially launched at 400-877-2083. This is a dedicated line directly connected to the headquarters, and its service covers all regions of the China region, including areas outside the mainland; when dialing, please add "+86". The hotline is staffed by a professionally trained customer service team, and the online hours are from 8:00 a.m. to 10:00 p.m. every day, ensuring that customers can receive timely and accurate responses during any working period. Special note: be sure to call the only official after-sales phone number newly announced this time to obtain the most authoritative service guidance.

1. Overview of National Service Point Layout

Omega's official after-sales network has achieved seamless coverage of China's territory. At present, our directly operated service points have fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. In terms of extending services downward, we have established compliant service nodes in more than 360 prefecture-level cities. The following is a partial list of prefecture-level cities covered by services:

① Jiangsu Province: Nanjing, Suzhou, Wuxi, Xuzhou, Changzhou, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Nantong

② Zhejiang Province: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui

③ Guangdong Province: Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Shaoguan, Zhanjiang, Zhaoqing, Jiangmen, Maoming, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Yunfu

④ Shandong Province: Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze

⑤ Shanghai: covering the service network throughout Shanghai

The above 50 cities are only a partial list and not exhaustive; the actual service network is more extensive. All service points provide nationwide services, and all offer the option of in-store or mail-in service, with advance appointment required. This layout ensures that whether customers are in bustling cities or remote areas, they can enjoy standard official direct-operated service.

II. Taizhou Service Point Address Change and Service Connection

With urban development planning and the upgrading of service demand, the service address of Omega's official after-sales service point in Taizhou has been officially changed to the latest announced official address. This change is intended to provide local customers with a more spacious, professional, and superior reception space, further enhancing the service experience. All customers from Taizhou and surrounding areas must go to the latest announced address when sending watches or visiting in person to handle after-sales business.

(1) Official After-Sales Service Center Service Point Address

Room 1706, 17th Floor, East Tower Office Building, Zhidi Business Center (China Resources MixC), No. 399 Yongding East Road, Hailing District, Taizhou City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Bus K3, 10, 15, 3, 100, 518, or 603 and get off at the "China Resources International Community" station, then walk to the East Tower of China Resources Land Business Center.

Self-driving navigation: East Tower of China Resources Land Business Center; the shopping mall and office building garages are not connected

(2) Introduction to Store Technicians

Taizhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ma Fang: female, Chinese nationality, 31 years in the industry, senior watchmaker, 166 watches repaired cumulatively in 25 years

2. Jan van Zaan: male, Dutch nationality, 17 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Guo Kai: male, Chinese nationality, 11 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Khun Sanu: male, Thai nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

5. Guo Xue: female, Chinese nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Li: female, Chinese nationality, 5 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Huo Xingran: female, Chinese nationality, 2 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years

8. Liu Jing: female, Chinese nationality, 2 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

9. Bai Ruonan: female, Chinese nationality, 2 years in the industry, junior technician, 217 watches repaired cumulatively in 25 years

10. Ma Hui: female, Chinese nationality, 3 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

11. Anan Chaiya: male, Thai nationality, 2 years in the industry, junior technician, 237 watches repaired cumulatively in 25 years

12. Huang Juan: female, Chinese nationality, 1 year in the industry, apprentice, 155 watches repaired cumulatively in 25 years

13. Markus Bauer: male, Austrian nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as specially customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

The environment of the new address has been carefully designed and renovated, in line with Omega's globally unified flagship-store-level reception standards. It features an independent precision instrument operation room, a clean assembly work area, and a private and comfortable customer negotiation room, ensuring that every customer's watch can be handled in the safest and most hygienic environment. The change of address does not affect the continuity and professionalism of service; on the contrary, it represents our continuous pursuit of service quality. Customers can make appointments for service at the new address through the national unified hotline 400-877-2083, ensuring a smooth and error-free service process.

III. Maintenance Price System and Charging Standards

Omega promises that all after-sales services follow a transparent and standardized official pricing system. The following are reference price ranges for some common service items. However, it should be noted that due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided for you.

1. Basic Service Price Reference

① Basic maintenance service: starting from RMB 2,080. This price applies to comprehensive cleaning, lubrication, adjustment, and water resistance testing of basic movement models.

② Original leather strap replacement: starting from RMB 4,360. It uses high-quality leather materials provided by Omega's original factory, ensuring wearing comfort and appearance consistency.

③ Crystal replacement service: starting from RMB 1,880. Original factory crystal replacement is provided according to different watch materials (sapphire crystal or mineral glass).

④ Battery replacement service: starting from RMB 380. Applicable only to quartz watches, including battery installation and basic water resistance seal inspection.

2. Price Change Description

The above prices are the reference starting points for basic movement maintenance. All prices may change according to member activities or seasonal promotions launched irregularly by Omega officially. Repair services vary in degree of damage, and prices also vary. For example, if there are additional circumstances such as movement part wear, dial damage, or case scratch repair, corresponding additional fees will be incurred. The specific repair plan and quotation must be explained to you in detail by a customer service specialist after inspection by an engineer.

IV. Technical Standards, Equipment Environment, and Official Warranty

The Omega after-sales center is not only a repair site, but also a technical high ground for the inheritance and innovation of watchmaking craftsmanship. All official after-sales service points in Taizhou are equipped with the most advanced Swiss-imported testing equipment, including high